Terms of Service

These terms govern your use of FluentExcel (the “Service”), operated by FluentExcel. By creating an account or using the Service you agree to them. If you do not agree, please do not use the Service.

We may update these terms from time to time. When we make a material change we will change the date at the top of this page and, if you have an account, may tell you by email. Continuing to use the Service after a change means you accept it.

FluentExcel is an interactive learning platform for Microsoft Excel. It includes:

• a path of bite-sized topics, each with a lesson and hands-on tasks you complete in a spreadsheet that runs in your browser;
• instant grading, hints, solutions and scoring, with streaks, badges and levels;
• longer real-world projects, a function cheat sheet, and shareable certificates for completed topics.

FluentExcel is an independent educational product. It is not affiliated with, endorsed by or sponsored by Microsoft. Excel is a trademark of Microsoft Corporation. The in-browser spreadsheet imitates common Excel behaviour but is not Excel, and some results or features may differ.

We may add, change or remove features, topics or tasks at any time.

You can use the free topics without an account; your progress is then kept in your browser. To save progress across devices, buy Premium or earn certificates you can share, you need an account, which you can create with your email address or with Google.

• Give us accurate information and keep your sign-in details secure. You are responsible for activity on your account.
• You must be old enough to form a binding contract where you live, and at least 16 years old, or have a parent or guardian agree to these terms for you.
• Tell us promptly if you think someone else has accessed your account.

Most topics are free. Advanced topics, real-world projects and some extras require Premium or a one-off purchase. What is free and what is paid is shown on the Topics and Pricing pages and may change; changes do not affect content you have already paid for.

Premium is offered as a subscription billed every month, every three months or every year. Individual projects may be sold separately as one-off purchases.

• Payment processing. Payments are handled by Stripe. We never see or store your full card details. Stripe’s own terms apply to the payment itself.
• Subscriptions renew automatically at the end of each billing period (one month, three months or one year) at the price shown when you subscribed, until you cancel. A free trial, where offered, converts to a paid subscription at its end unless you cancel first.
• Cancelling. You can cancel at any time from your account page (Manage billing). You keep Premium until the end of the period you have paid for. We do not charge you again after you cancel.
• Price changes. If we change the price of a subscription we will tell you in advance, and the new price applies from your next renewal.
• Taxes. Prices may be shown before applicable taxes, which are added at checkout where required.

If you are unhappy with a purchase, contact us at support@fluentexcel.com within 14 days of the payment and we will review it in good faith. Because the content is delivered digitally and immediately, refunds are decided case by case, except where the law gives you a right to one (for example where the Service is faulty or not as described). Renewals you forgot to cancel are considered kindly if you contact us promptly.

You agree not to:

• copy, scrape, resell or republish our lessons, tasks, solutions or datasets, or build a competing product from them;
• attempt to bypass the free/Premium limits, tamper with scoring or grading, or access another person’s account or data;
• probe, overload or interfere with the Service, or use it to distribute malware;
• upload files that you do not have the right to use, or that are unlawful or harmful. The spreadsheet lets you open your own .xlsx files in your browser; they are processed on your device;
• use the Service to cheat on a live exam or assessment where that is not allowed, or present our certificate as an official qualification from Microsoft or any employer.

We may suspend or close accounts that break these rules.

You own the answers, notes and spreadsheets you create in the Service. You give us a limited licence to store and process them only so we can run the Service for you (for example saving your progress and showing it back to you).

Your progress, scores, streaks and badges are provided for learning and motivation. We try to keep them accurate and backed up but cannot guarantee they will never be lost.

When you complete a topic you can get a certificate of completion with a link that others can open to verify it. A certificate shows that you completed our exercises; it is not an accredited qualification. We may revoke a certificate that was obtained by cheating or abuse.

The lessons, tasks, hints, solutions, datasets, software, design, logo and name of FluentExcel belong to FluentExcel or its licensors and are protected by intellectual property laws. We give you a personal, non-exclusive, non-transferable right to use them for your own learning while these terms apply. All other rights are reserved.

If you send us feedback or suggestions we may use them without obligation to you.

The Service relies on third parties, such as Stripe for payments, Supabase for sign-in and data storage, Google if you choose Google sign-in, and an email provider for messages we send you. We are not responsible for their services, and links to other websites are provided for convenience only.

We work hard to make the content accurate, but the Service is provided “as is” and “as available”. To the fullest extent the law allows, we do not promise that it will be uninterrupted or error-free, that every answer or explanation is complete, or that it will get you a particular job, grade or result.

To the fullest extent the law allows, we are not liable for indirect, incidental or consequential losses, or for lost profits, data or opportunities. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose (or, if you paid nothing, to a nominal amount). Nothing in these terms limits liability that cannot lawfully be limited, including for fraud, or your statutory consumer rights.

You can stop using the Service at any time and ask us to delete your account (see our Privacy Policy). We may suspend or end your access if you break these terms or if we stop offering the Service; where practical we will give notice and, for a paid plan we end without fault on your part, refund the unused part. Sections that by their nature should continue (such as ownership, disclaimers and liability) survive ending.

These terms and our Privacy Policy are the whole agreement between you and us about the Service. If a part is found unenforceable the rest stays in force. If we do not enforce a right straight away, we have not given it up. You may not transfer your account or rights to someone else; we may transfer ours as part of a business change. The laws of the place where FluentExcel is established govern these terms, subject to any mandatory consumer protections in the country where you live.

Questions about these terms? Write to support@fluentexcel.com.