Privacy Policy

FluentExcel runs FluentExcel, an interactive Excel learning platform. We are the controller of the personal data described here. You can reach us at support@fluentexcel.com.

We keep this to what is needed to teach, grade and run the Service.

• Account details. Your email address and a sign-in method (a password handled by our authentication provider, or your Google account). If you use Google sign-in we receive your email and basic profile from Google.
• Learning data. Which topics you open, your answers and attempts, hints and solutions used, scores, time spent, streaks, badges, level, bookmarks and notes, and the spreadsheet state you save while working on a task.
• Project work. Your progress and answers on real-world projects.
• Certificates. The name you give for a certificate and the date it was issued. A certificate has a link that anyone holding it can open.
• Billing. If you pay, Stripe collects your payment details. We receive and store only your plan, subscription status and a customer reference, not your card number.
• Email preferences and a record of the service emails we send you.
• Technical data. Basic request data such as IP address, browser type and pages requested, used for security and to keep the Service working.

We do not ask for sensitive personal data. Please do not type personal or confidential information into the practice spreadsheets or notes. Files you open in the spreadsheet are read in your browser and are not uploaded unless you save progress that contains them.

We use a small number of things that are strictly needed for the Service to work, and no advertising cookies:

• Local storage in your browser keeps your progress, preferences (such as the Windows/Mac shortcut setting) and saved sheets when you are not signed in.
• Session cookies from our authentication provider keep you signed in.
• A service worker and cache let the site load faster and work as an installable app (PWA).

You can clear this data in your browser settings. If you do, guest progress stored only in that browser will be lost.

• To provide the Service: grade your answers, save and sync your progress, award scores, badges and certificates, and unlock Premium content.
• To take payments and manage your subscription.
• To send emails. Service emails (welcome, receipts, certificates) are part of the Service. Learning reminders (for example that a streak is about to end) and occasional Premium suggestions are optional, and you can switch them off at any time on your account page or with the unsubscribe link in the email.
• To understand which tasks are hard so we can improve them. We look at anonymous, combined statistics such as pass rates and hint use.
• To keep the Service secure, prevent abuse and meet legal obligations.

Where the law requires a legal basis, we rely on performing our contract with you (running your account and learning), our legitimate interests (security, improvement and reminders you can opt out of), legal obligations, and your consent where we ask for it.

We do not sell your personal data.

We share data only with service providers that help us run the Service, under agreements that limit how they can use it:

• Supabase – sign-in and database hosting for your account and progress.
• Stripe – payments, subscriptions and invoices.
• Google – only if you choose to sign in with Google.
• Our email provider – to send the emails described above.
• Our hosting provider – to serve the website.

We may also disclose information if the law requires it, to protect our rights and users, or as part of a merger or sale of the business (we would tell you and any new owner would have to honour this policy).

Some of these providers process data outside your country. Where required, we rely on appropriate safeguards such as standard contractual clauses.

We keep your account and learning data while your account is open. If you ask us to delete your account we remove or anonymise your personal data within a reasonable time, except what we must keep, such as payment records required for tax and accounting, or what we need to resolve disputes. Anonymous combined statistics may be kept. Guest progress stays only in your browser until you clear it.

Depending on where you live (for example in the UK, EU or California) you may have the right to access, correct, delete, export or restrict the use of your personal data, to object to certain uses, and to withdraw consent. To use any of these, including asking us to delete your account, email support@fluentexcel.com from the address on your account. We will respond within the time the law requires, and we will not treat you differently for using your rights.

• You can turn off reminder emails on your account page.
• You can cancel a subscription from your account page.
• You can complain to your local data protection authority if you are unhappy with how we handled your data.

The Service is not directed at children under 16 and we do not knowingly collect their personal data. If you believe a child has given us data, contact us and we will delete it. Under-16s should use the Service only with a parent or guardian’s agreement.

We use encryption in transit, access controls and trusted providers to protect your data, and we limit who can see it. No system is completely secure, so we cannot guarantee absolute security. Choose a strong, unique password and keep it private.

Because we do not track you across other websites, we do not need to respond to “Do Not Track” signals. The Service may link to other sites. They have their own privacy practices and we are not responsible for them.

We may update this policy as the Service changes. We will change the date at the top and, for material changes, tell account holders by email or a notice in the Service. See also our Terms of Service.

Questions or requests about your data? Write to support@fluentexcel.com.